• Handle customer requests in order to open after-sales service tickets,
• Carry out a first-level diagnosis in the event of a fault and ask basic questions to verify the validity of the after-sales service request,
• Inform the customer about the product return procedure,
• Record and forward the customer's case information to the Supplier Relations After-Sales Advisor, who will escalate the case to the supplier.

• Some initial experience in customer relations and confidence on the phone, particularly in handling inbound and outbound calls,
• Good command of IT and office tools,
• An interest in or knowledge of the world of music (instruments and/or audio equipment),
• Responsiveness, a strong sense of service, empathy and good listening skills to best support customers,
• Good writing skills and the ability to communicate in English.

• Position to be filled as soon as possible,
• Employee status, 39 hours per week,
• Flexible working hours with a one-hour lunch break,
• A fixed salary based on profile plus variable compensation,
• The position is located in Thouaré-sur-Loire.

• A company where life is good,
• Roles in a creative, artistic industry,
• A friendly and stimulating work environment,
• Head office in modern, recent premises set in green surroundings,
• A meal voucher card,
• A profit-sharing bonus,
• The opportunity to buy equipment from our catalogues at very attractive prices.

Working at Woodbrass means joining a team passionate about music!

We could tell you that people are at the heart of what we do, that we offer a caring and motivating work environment, and that 95% of our customers are satisfied. But the best way to find out is to see it for yourself... let's meet!

• An initial phone call with the HR Officer,
• An in-person interview with the HR Officer,
• A second interview with the After-Sales Manager and the General Manager,
• And a response at the end of the process, every time

🎤 At Woodbrass, music is shared, people are heard, and projects resonate.
Ready to tune your talent to ours?

Reporting to the Store Manager, your main duties are as follows:

Sales:
• Welcome customers in person and by phone,
• Guide customers by identifying their needs and advising them on products and services,
• Inform customers about additional sales services (discounts, delivery, credit, loyalty card, etc.),
• Handle sales, payments and customer follow-up as well as after-sales service,
• Verify the validity of payment methods.

Management:
• Prepare products and items for shelving (labelling, anti-theft tags, signage, etc.) and set them up in-store or on a display stand,
• Keep the shelf tidy and physically restock it (replenishment, removal of defective products, etc.).

• Previous experience in sales or a similar environment is a plus,
• Strong technical knowledge of DJ/sound equipment, able to effectively address customers' diverse needs,
• Excellent interpersonal skills and active listening ability,
• Strong organisational skills to efficiently manage multiple tasks at once,
• Ability to work both independently and as part of a team,
• Genuine interest in the music industry with a constant desire to learn about new products on the market,
• Proficiency in English.

💰 Salary: a fixed salary of €1,929 gross/month (for 39h) + variable
⏰ Hours: Tuesday to Saturday – 10am to 7pm (1h lunch break)
📍 Position based on avenue Jean Jaurès in Paris
📅 Start date as soon as possible

• A company where life is good,
• Roles in a creative, artistic industry,
• A friendly and stimulating work environment,
• Head office in modern, recent premises set in green surroundings,
• A meal voucher card,
• A profit-sharing bonus,
• The opportunity to buy equipment from our catalogues at very attractive prices.

Working at Woodbrass means joining a team passionate about music!

We could tell you that people are at the heart of what we do, that we offer a caring and motivating work environment, and that 95% of our customers are satisfied. But the best way to find out is to see it for yourself... let's meet!

• An initial phone call with the HR Officer,
• An in-person interview with the HR Officer,
• A second interview with the After-Sales Manager and the General Manager,
• And a response at the end of the process, every time

🎤 At Woodbrass, music is shared, people are heard, and projects resonate.
Ready to tune your talent to ours?