Terms of service

OVERVIEW
Welcome to Woodbrass! The terms “we”, “us” and “our” refer to Woodbrass. Woodbrass operates this store and this website, including all related information, content, features, tools, products and services, in order to provide you, as a customer, with a personalised shopping experience (the “Services”). 
The general terms below, together with the policies referenced in them (the “Terms of Service” or “TOS”), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights, including disclaimers of warranty and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you must not use or access our Services.

ARTICLE 1 - ACCESS AND ACCOUNT
By accepting these Terms of Service, you represent that you have reached the age of legal majority in your state or province of residence, and you give us your consent to allow your minor children to use the Services on devices that you own, purchase or manage.
To use the Services, including to access or browse our online stores or to purchase any of the
products or services we offer, you may be required to provide certain information, such as your email address and your billing, payment and delivery information. You represent and warrant that all information you provide in our stores is accurate, current and complete, and that you have all the rights necessary to provide such information.
You are solely responsible for the security of your account credentials and for any activity linked to your account. You are not permitted to transfer, sell, assign or licence your account to any other person.

ARTICLE 2 - OUR PRODUCTS
We have made every effort to display our products and services accurately in our online stores. Please note, however, that the colours or appearance of products may differ from what is displayed on your screen, depending on the type of device you use to access the store, as well as its settings and configuration.
We do not warrant that the appearance or quality of any products or services you purchase will meet your expectations or will be identical to what is presented or rendered in our online stores.
All product descriptions are subject to change at any time, without notice, at our sole discretion. We reserve the right to discontinue the sale of a product at any time and may limit the quantities of any products we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

ARTICLE 3 - ORDERS
When you place an order, you are making an offer to purchase. Woodbrass reserves the right to accept or refuse your order, for any reason whatsoever, at its discretion. Your order is only considered accepted once Woodbrass has confirmed it in writing. We must receive and process your payment before your order can be validated. Please check your order carefully before submitting it, as Woodbrass may not be able to accept cancellation requests once the order has been confirmed. If your order is refused, changed or cancelled, we will attempt to contact you using the email address, billing address and/or telephone number provided when the order was placed. 
Your purchases are subject to the return or exchange conditions set out in our Refund Policy.
You represent and warrant that your purchases are intended for personal or household use, and not for commercial resale or export.

ARTICLE 4 - PRICING AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be shown in your order confirmation email. Unless expressly stated otherwise, displayed prices do not include taxes, delivery charges, handling fees, customs duties or import charges.
Prices displayed on our online stores may differ from those offered in our physical shops or on other online platforms operated by third parties. We may, from time to time, run promotions on our Services that may affect prices and that are governed by their own terms and conditions, separate from these Terms. In the event of a conflict between the terms of a promotion and these Terms, the terms of the promotion will prevail.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made in our stores. You agree to promptly update your information, including your email address and your credit card numbers and expiry dates, so that we can complete your transactions and contact you if necessary.
You represent and warrant that : (i) your credit card information is accurate, correct and complete, (ii) you are authorised to use that card for the purchase, (iii) charges incurred will be honoured by your card issuer, and (iv) you will pay the charges incurred at the prices displayed, including delivery and handling charges, as well as all applicable taxes.

ARTICLE 5 - SHIPPING AND DELIVERY
We cannot be held liable for delivery or shipping delays. All delivery times shown are estimates and are not guaranteed. We disclaim any liability for delays caused by carriers, customs formalities or any event beyond our control. Once the products are handed over to the carrier, title and risk of loss pass to you.

ARTICLE 6 - INTELLECTUAL PROPERTY
Our Services, including, without limitation, all registered trademarks, trademarks, text, displays, images, graphics, product reviews, videos and audio content, as well as their design, selection and arrangement, are the exclusive property of Woodbrass, its affiliates or its licensors. They are protected by United States and foreign patent, copyright and intellectual property laws. 
These Terms authorise you to use the Services solely for personal, non-commercial purposes. You are not permitted to reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit any material found on the Services without our prior written consent. Except as expressly provided otherwise in these Terms, nothing shall be construed as granting you a licence or any other right in any patent, trademark, copyright or other intellectual property of Woodbrass, Shopify or any third party. Any unauthorised use of the Services may constitute a violation of federal and state intellectual property laws. All rights not expressly granted under these Terms are reserved by Woodbrass. 
Woodbrass’s names, logos, product and service names, designs and slogans are trademarks of Woodbrass, its affiliates or its licensors. You may not use them without the prior written permission of Woodbrass. Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans appearing on the Services are the trademarks of their respective owners. 

ARTICLE 7 - OPTIONAL TOOLS
You may be required to use third-party customer tools as part of the Services, tools which we do not monitor and over which we have no control or ability to contribute.
You acknowledge and agree that we provide access to such tools “as is” and “as available”, without any warranty, representation or condition of any kind, and without any endorsement on our part. We disclaim any liability arising from or related to your use of optional third-party tools.
Use of the optional tools offered on the site is entirely at your own risk and sole discretion. It is your responsibility to make sure that you are familiar with and agree to the terms applicable to such tools, as set out by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including making new tools and resources available). Such new features will be considered an integral part of the Services and will be subject to these Terms of Service.

ARTICLE 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including embedded third-party features). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites that you choose to access. If you decide to leave the Services to access such third-party materials or sites, you do so at your own risk.
We disclaim any liability for harm or damage relating to your access to third-party websites, or to the purchase or use of products, services, resources or content on such sites. We encourage you to carefully review third parties’ policies and practices and to make sure you understand them before entering into any transaction. Complaints, claims, concerns or questions regarding third-party products and services should be directed to the relevant third party.

ARTICLE 9 - RELATIONSHIP WITH SHOPIFY
Woodbrass is powered by Shopify, which enables us to offer you the Services. However, any sale or purchase made in our Store is entered into directly with Woodbrass. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sales between you and Woodbrass, including any damage, harm or loss resulting from the products or services purchased. You hereby expressly release Shopify and its affiliates from any claim, damage and liability arising from or related to your purchase and your transaction with Woodbrass. 

ARTICLE 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, available here, and certain personal information may also be subject to Shopify’s Privacy Policy, available here. By using the Services, you acknowledge that you have read these privacy policies.
Since the Services are hosted by Shopify, Shopify collects and processes personal information regarding your access to and use of the Services in order to provide and improve them. Information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries other than the one in which you reside, in order to provide you with the services. Please see our privacy policy for further details on how we, Shopify and our partners use your personal information.

ARTICLE 11 - FEEDBACK
If you submit, upload, post, email or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans or any other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sub-licensable and non-exclusive licence to use, reproduce, modify, publish, distribute and display such Feedback for any purpose, including commercial purposes. We may, for example, use our rights under this licence to operate, provide, evaluate, improve and promote the Services and to fulfil our obligations and exercise our rights under these Terms of Service.
You also represent and warrant that : (i) you own or hold all rights necessary in the Feedback ; (ii) you have disclosed any compensation or inducement received in connection with the submission of your Feedback ;(iii) your Feedback complies with these Terms. We are not, and will not be, under any obligation (1) to keep your Feedback confidential ;(2) to pay compensation for your Feedback ;(3) to respond to your Feedback.
We may, without being obliged to, monitor, edit or remove any Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, libellous, pornographic, obscene or otherwise objectionable, or that infringes any party’s intellectual property rights or these Terms of Service.
You undertake that your Feedback will not infringe any third-party rights, including copyright, trademark, data protection, personality rights or other personal or proprietary rights. You further undertake that your Feedback will not contain any defamatory, unlawful, abusive or obscene material, nor any computer virus or malicious software likely to affect the operation of the Services or of any related website. You are prohibited from using a falsified email address, impersonating any person, or misleading us or any third party as to the origin of any Feedback. You are solely responsible for your Feedback and its accuracy. We disclaim any liability and shall not be held responsible for Feedback posted by you or by a third party.

ARTICLE 12 - ERRORS, INACCURACIES AND OMISSIONS
The Services may occasionally contain information with typographical errors, inaccuracies or omissions, particularly regarding product descriptions, pricing, promotions, offers, delivery charges, transit times or product availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time and without notice (including after you have submitted your order).

ARTICLE 13 - PROHIBITED USES
You may only access and use the Services for lawful purposes. You are strictly prohibited from accessing or using the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) in violation of any international, federal, provincial, state or local regulation, rule or law; (c) in a manner that infringes the intellectual property rights of Woodbrass, Shopify or any third party; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or cause harm to any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, download, use or reuse any content that does not comply with these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including “junk mail”, “chain letters”, “spam” or any other similar solicitation; (h) to impersonate, or attempt to impersonate, a person or entity; (i) to engage in any conduct that may restrict or interfere with anyone else’s use or enjoyment of the Services, or which, in our assessment, could harm Woodbrass, Shopify, users of the Services, or expose them to any liability whatsoever. 
In addition, you agree not to : (a) upload or transmit viruses or any other malicious code likely to affect the functioning or operation of the Services ; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any part of the Services ; (c) collect or track the personal information of others ; (d) engage in spamming, phishing, pharming or pretexting through the Services ; (e) use robots, spiders, scraping tools, data collection or extraction tools, automated devices, AI tools (including agentic AI) or any other automated or manual means to access the Services ; (f) interfere with, bypass or disable any security or authorisation features, robot exclusion headers, or any other measure we put in place to restrict access to the Services. We reserve the right to suspend, disable or terminate your account at any time and without notice if we determine that you have violated any provision of these Terms.

ARTICLE 14 - AGENTS
14.1 This section (the “Agent Terms”) applies if you use, authorise, activate or cause the deployment of an Agent to access, use or interact with the Services. An “Agent” means any software or service acting autonomously or semi-autonomously on behalf of, or upon the instructions of, a person or entity, and which may be run on a device owned or used by a person, without direct supervision.
14.2 No Agent may access, use or interact with the Services unless it identifies itself at all times and operates in strict compliance with the conditions set out in section 14.4 below. In addition, no Agent may access, use or interact with the Services if we have requested that such Agent refrain from accessing, using or interacting with any service whatsoever.
14.3 We may limit, including through technical measures, the ability of, and the manner in which, an Agent accesses, uses and interacts with the Services.
14.4 Agents must : (i) in all HTTP/HTTPS requests, indicate that the request comes from an Agent and disclose the name of the Agent by including the following in the user-agent string : “Agent/[name of the agent]” ; (ii) not conceal or disguise the fact that the access, use or interactions come from an Agent, including by (a) mimicking human behaviour or interaction patterns, or (b) bypassing or solving CAPTCHAs or measures designed to distinguish use by a computer from use by a human ; (iii) respond honestly to any question or prompt intended to determine whether the interactions come from a human or a computer ; (iv) not circumvent or evade any measure intended to block, limit, modify or control the access, use or interactions of Agents with the Services.

ARTICLE 15 - TERMINATION
We reserve the right to terminate this agreement or your access to the Services (or any part thereof), at our entire discretion, at any time and without notice. You will remain liable for all amounts due up to and including the date of termination.
The following articles shall remain in effect after any termination : Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, as well as any other provision which by its nature should survive termination.

ARTICLE 16 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available for informational purposes only. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim any liability and warranty concerning the consequences arising from the use of such information by you, any other visitor to the Services, or anyone who may be informed of its contents.
EXCEPT AS EXPRESSLY STATED BY Woodbrass, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THEM ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT ANY WARRANTY, REPRESENTATION OR CONDITION OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE EXCLUSION OF IMPLIED OR OTHER WARRANTIES, SO THIS DISCLAIMER MAY NOT APPLY TO YOU.

ARTICLE 17 - LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL Woodbrass, OUR PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, NOR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT OBTAINED THROUGH THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, WITHOUT LIMITATION, ANY ERROR OR OMISSION IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR OF ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY THEREOF.

ARTICLE 18 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Woodbrass, Shopify, as well as our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers, from and against any loss, damage, liability or claim, including reasonable attorneys’ fees, owed to a third party and arising from (1) your breach of these Terms of Service or of the documents they incorporate by reference, (2) your violation of any law or of any third party’s rights, or (3) your access to and use of the Services. 
We will notify you of any claim covered by this indemnity, provided that a failure to give prompt notice will not relieve you of your obligations, except to the extent you are materially prejudiced as a result. We may control the defence and settlement of any claim at your expense, including the choice of legal counsel, but we will not settle any claim involving non-monetary obligations on your part without your consent (which you may not unreasonably withhold). You will cooperate in the defence of claims covered by this indemnity, including by providing relevant documents.

ARTICLE 19 - SEVERABILITY
In the event that any provision of these Terms of Service is found to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such a determination shall not affect the validity or enforceability of any other remaining provisions.

ARTICLE 20 - WAIVER; ENTIRE AGREEMENT
Failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.
These Terms of Service, together with any policies or operating rules posted by us on this site or in respect of the Service, constitute the entire agreement and understanding between you and us, and govern your use of the Service. They supersede any prior or contemporaneous agreements, communications or proposals, whether oral or written, between you and us (including, without limitation, any prior versions of the Terms of Service).
Any ambiguity in the interpretation of these Terms of Service shall not be construed against the drafting party.

ARTICLE 21 - ASSIGNMENT
You may not delegate, transfer or assign this agreement, or any of your rights or obligations under these Terms, without our prior written consent. Any attempted unauthorised assignment shall be deemed null and void. We may transfer, assign or delegate these Terms, as well as our rights and obligations, without your consent or prior notice.

ARTICLE 22 - GOVERNING LAW
These Terms of Service, as well as any separate agreement under which we provide you with the Services, shall be governed by and construed in accordance with the federal laws and the laws of the state or territory of the courts having jurisdiction in the place where Woodbrass has its registered office. You and Woodbrass expressly consent to the territorial and personal jurisdiction of those courts.

ARTICLE 23 - HEADINGS
The headings used in this agreement are inserted for convenience only and shall not affect or limit the interpretation of these Terms.

ARTICLE 24 - CHANGES TO THE TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our site periodically for changes. We will notify you of any material change to these Terms in accordance with applicable law, and such changes will take effect on the date indicated in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms constitutes acceptance of those changes.